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Changan Auto Nepal has released its after-sales objectives and tagline. The after-sales experience of Changan Auto has been termed “Changan Assurance”. The company has further released the description of “Changan Assurance”, and what it stands for.
Changan Assurance, as the name suggests, is the assurance of the best ownership experience provided by Changan Auto Nepal. According to Changan Auto Nepal, there are four parameters upon which the Changan Assurance is based. These four parameters are Competence, Convenience, Commitment and Comprehensive.
Competence: The assurance of quality and competent repair and maintenance services through highly competent factory-trained tools and technicians.
Convenience: The assurance of easy and hassle-free aftersales support. The service department will assure all the requirements of the customers are met easily from Authorized Service Centers in different parts of the country. In addition to this, the after-sales offers various value-added packages such as pick and drop service, extended warranty programme, annual maintenance contracts.
Commitment: The assurance of commitment to the highest level of customer satisfaction, and manufacturer warranty coverage. The company is committed to providing genuine parts and accessories of the highest quality, along with the easy availability of spare parts at a reasonable price.
Comprehensive: The assurance of complete and comprehensive after-sales service. The service department assures that every issue will be carefully monitored and solved.
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